Solve. Support. Be Heard.

Let us help you resolve that difficult situation. • • Contact YCM

Find a Program for Your Situation

Family & Elder
Neighborhood & Housing
School Peer-to-Peer
Juvenile Justice
Small Claims
Spanish-speaking Services

How the Process Works

  • CONTACT US! We will explain the process and help you decide if mediation is right for this situation. All mediation communications, both verbal and written, are confidential unless agreed to otherwise in writing.

  • When you are ready, we will contact the other party to explain mediation and invite them to meet with you in a safe, confidential and neutral setting.

  • At the mediation session, two trained volunteer mediators ask each party to describe their point of view of the conflict.

  • In a respectful environment, the mediators then work with all parties to find their own solution.

  • A written agreement, acceptable to both parties, is recorded, signed and copies provided to both parties. This agreement is the only non-confidential item in the mediation process.

  • In the future, the agreement can be updated with the approval of both parties, or by meeting again in another mediation session.

  • Maintain your rights! Throughout the process you have the right of self-determination, to call it quits or to disagree when it’s not working for you. The mediators are there to help you both find a realistic and reliable solution to your dispute.